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Why can't I use my own branding if I'm part of an organisation?
When you join an organisation on Zenbu, your card represents the company — not just you. Think of it like a company-issued business card: it shows the company logo, address, and contact info because that's what the org controls. Your personal info (name, title, photo, bio, social links) is still yours to edit.
Yes. Create a second Zenbu account using your personal email and buy access there. You'll have two separate cards: one for your org role, one for your personal brand. They don't interfere with each other.
Yes. Create a second Zenbu account using your personal email and buy access there. You'll have two separate cards: one for your org role, one for your personal brand. They don't interfere with each other.
What happens to my personal profile if I leave the organisation?
Your card reverts to your personal profile information — whatever you had set before joining the org. Nothing is deleted.
What do credits do? Do they unlock Pro features?
Credits are for card scans (1 credit per scan) and extra AI searches beyond your daily limit. They do not unlock paid features like custom backgrounds or multiple businesses — those come with a Founding Seat or a yearly plan.
Are credits refundable?
No. Credits are non-refundable once purchased. Unused credits remain in your account indefinitely.
Do I have to cancel anything?
A Founding Seat is a single payment — there is nothing recurring, so there is nothing to cancel. On a yearly plan you can cancel anytime from your billing settings; access continues to the end of the paid period, with no partial refunds.
What happens to my businesses and profile data if my plan lapses?
Nothing is deleted. Businesses are hidden from your public profile but preserved in full. When you pay again, everything reappears exactly as you left it. A Founding Seat never lapses.